Q: What are the check-in and check-out times?

A: Check-in is from 3:00 PM, and check-out is by 11:00 AM.
 

Q: Can I check into my room immediately upon arrival?

A: If your room is not guaranteed, early check-in is subject to room availability. If you have reserved a guaranteed early check-in (additional charges apply), you may access your room at the agreed time.
 

Q: Is the front desk available for late-night arrivals?

A: Yes. Our front desk operates 24 hours a day.
 

Q: How far is the hotel from Phuket International Airport?

A: The hotel is approximately 10 minutes by car from Phuket International Airport.

 

Q: Does the hotel provide a free airport shuttle?

A: Yes. We offer a complimentary shuttle service from the hotel to Phuket International Airport using our local "Pho Thong" shuttle vehicle. The service operates three times daily at 8:30 AM, 10:30 AM, and 2:30 PM. Each trip is limited to 6 guests, and reservations must be made with the Front Desk at least 1 day in advance.
 

Q: How much does the airport transfer service cost?

A: Private airport transfers between Phuket International Airport and the hotel are available for THB 260 per trip (up to 3 passengers) between 6:00 AM and 10:00 PM. Reservations must be made at least 2 days before arrival.
 

Q: Are room rates inclusive of VAT and service charges?

A: Yes. All room rates include VAT and service charges.
 

Q: What type of breakfast is served, and what are the breakfast hours?

A: Breakfast is served as a buffet from 6:30 AM to 10:30 AM at Yai Yai Restaurant.

 

Q: What is the hotel's child policy?

A: Children under 5 years old stay free of charge when sharing a room with their parents. Extra beds are not included.
 

Q: Can I change my reservation dates?

A: Date changes are subject to the terms and conditions of your booking package. Please refer to your selected package for details.
 

Q: What is the cancellation policy? Can I receive a refund of my deposit?

A: Cancellation and refund policies vary depending on your booking package. Please refer to the terms and conditions of your selected package.

 

Q: Is complimentary Wi-Fi available?

A: Yes. Free Wi-Fi is available throughout the hotel and in all guest rooms.
 

Q: Do the guest rooms have bathtubs?

A: Yes. All room types are equipped with a bathtub.
 

Q: How can I contact the hotel for more information or assistance?

A:

• Facebook Messenger: https://www.m.me/proudphukethotel

• LINE ID: @proudphuket

• Tel: +66 (0) 76 380 499

• Email: [email protected]

• Website: https://www.proudphuket.com

Q: What are some nearby attractions, and how can I get there?

A: Some popular attractions near the hotel include:

• Sirinat National Park – 450 m (3–5 minutes on foot)

• Mai Khao Beach Airplane Viewpoint – 12 km (approximately 20 minutes by car)

• Muang Mai City Pillar Shrine – 7 km (approximately 10 minutes by car)

• Thalang Road & Soi Romanee, Phuket Old Town – 31 km (approximately 50 minutes by car)

• Patong Beach – 38 km (approximately 1 hour by car)

• Wat Chalong – 38 km (approximately 1 hour by car)

• Promthep Cape – 50 km (approximately 1 hour 30 minutes by car)